Terms for Flow

These terms apply when a business (“the customer”) uses Flow, provided by FoxTech AS, org. no. 938 340 102 (“FoxTech”, “we”). Flow is sold to businesses only. The Norwegian version of these terms prevails.

1. The service

Flow is a business system delivered over the internet. The parts the customer has access to follow from the chosen plan. We develop Flow continuously and may change features, as long as the service as a whole does not become significantly worse.

Parts marked “Early access”, such as accounting, are under development and may change. The customer is responsible for meeting its own accounting and bookkeeping obligations.

2. Users and access

The customer pays a fixed price for up to the number of users the plan covers. User accounts are personal and must not be shared. The customer is responsible for who gets access, and for the users following these terms.

3. Price and payment

The price follows the price list on flowsystems.no when the agreement was made, and excludes VAT. The subscription is paid in advance per month or per year. By card, the amount is charged automatically at the start of each period. By invoice, payment is due in 14 days. For late payment we may charge late-payment interest and, after notice, suspend access until payment is received.

We may change prices with at least 30 days’ notice. The change applies from the next period.

4. Term and cancellation

Monthly subscriptions run until cancelled, and last until the end of the paid period. Yearly subscriptions run for one year at a time and renew automatically unless cancelled before renewal. Cancel in writing to post@flowsystems.no.

5. The customer’s data

The customer owns the data entered in Flow. FoxTech processes it only to deliver the service, as the customer’s data processor. The data processing agreement is based on the EU Commission’s standard contractual clauses and is part of this agreement.

When the agreement ends, the customer can export its data. We delete the customer’s data no later than 90 days after the agreement has ended, unless the law requires something to be kept longer.

6. Operations and support

We run Flow on servers in Norway and take an encrypted backup every night. We give notice of planned maintenance that causes downtime, and schedule it outside normal working hours when we can. Support is given by email on business days.

7. Liability

FoxTech is not liable for indirect loss, such as lost profit or lost data the customer could have secured itself. Our total liability is limited to what the customer has paid for Flow in the last 12 months.

8. Changes to the terms

We may change the terms with at least 30 days’ notice by email. If the customer does not accept the change, it may cancel the agreement before the change takes effect.

9. Governing law and disputes

The agreement is governed by Norwegian law. Disputes shall first be sought resolved through negotiation. Buskerud District Court is the agreed venue.

Contact

FoxTech AS, Kobbervikdalen 66, 3036 Drammen, Norway · post@flowsystems.no